21世纪实用旅游英语教程教案

实践（训）教学指导书学部 人文学部

教研室 商务英语
课 程 名 称 旅游英语
课程性质 C类
总学时 36
实践(训)学时 18

使 用 教 材 21世纪实用旅游英语教程

目 录
实训一：Unit 1 Travel Arrangements--An Itinerary
实训二：Unit 2 Receiving Guests
1） make a welcome speech;
2） meeting tourists at the Airport;
3） giving instruction in the hotel
实训三：Hotel Service
1) Hotel Check-in (individual&tour group)
2) Making a reservation
3) Presenting hotel rooms
4) Handling complaints
实训四：Unit 3 Chinese Food
（Restaurant conversation）

实训五；：Supplementary Unit Xiamen
1) Researching and Presenting Xiamen
2) famous scenic spot: Gulangyu

实训六：Unit 9 Colorful Folklore
Introducing a Chinese traditional Festival
实训七：Unit 14: Farewell
Farewell speech and farewell at the airport

实训一：
教学单元（教学章、节或主题）：Unit1 Travel Arrangements
--An Itinerary
课时
安排 2
实训目标(含知识目标和能力目标)：Students will be able to write an itinerary and present it to the tourists.

实训场所：in the multimedia classroom and
设备要求 : brochures of travel agency

实训方法：simulate the situations

技能要点：clearly write down an itinerary and discuss it with the tourist, including the quoted prices and services, etc.

参考资料: text-book and brochures from the travel agency
注意事项(如安全等):

实训内容及步骤：（不够另附页）
First, learn the itinerary samples ;
Second, write or translate an itinerary;
Third, simulate the dialogues in a travel agency;
Fourth, comments and feedback.

实践(训)报告要求：
Write down the procedure and the teaching aids.
课后分析与小结：
Summarize the effectiveness of the practice. Analyze the areas that need to be improved.

实训二：
教学单元（教学章、节或主题）：Unit 2 Receiving Guests
1) make a welcome speech;
2) meeting tourists at the Airport;
3) giving instruction in the hotel 课时
安排 8
实训目标(含知识目标和能力目标)：
1) Students will be able to make a formal welcome speech to the tourists;
2) Students will be able to learn the procedure to meet the tourists at the airport appropriately;
3) Students will be able to give clear instruction about the itinerary in the hotel
实训场所：in the multimedia classroom and a hotel lobby
设备要求 : itinerary, flag of a travel agency, headphone

实训方法：simulate the situations

技能要点：1)make a warm welcome speech to the tourists including necessary elements;2) know clearly the procedure to meet the tourists at the airport;
3)Giving a clear instruction in the hotel, including all necessary information

参考资料: text-book and training materials from the travel agency
注意事项(如安全等):When doing outdoor teaching, (practising in a hotel lobby), make the arrangement in advance. Make sure the saftey of the students. Get the permission of the hotel administration offfice.

实训内容及步骤：（不够另附页）
1） Making a Welcome Speech
 First, learn a sample welcome speech, highlight the necessary elements;
 Second, write a welcome speech.
 Third, present a welcome speech;
 Fourth, comments and feedback.
2)Meeting tourists at the airport
 Listen to the conversation;
 Discuss the procedures and useful expressions and sentence patterns;
 Simulate the converstation conducted at the airport
3) Giving instruction in at the hotel lobby
 Listen to the conversation; learn a sample speech conducted at the hotel by a tour guide, highlight the necessary elements;
 Discuss the procedures and useful expressions and sentence patterns;
 Simulate an instuction conducted at hotel lobby

实践(训)报告要求：
Write down the procedure and the teaching aids.
课后分析与小结：
Summarize the effectiveness of the practice. Analyze the areas that need to be improved.

实训三：
教学单元（教学章、节或主题）：
Supplemntary Unit: Hotel Service
1. Hotel Check-in (individual&tour group)
2. Making a reservation
3. Introducing /Presenting hotel rooms
4. Handling complaints
课时
安排 8
实训目标(含知识目标和能力目标)：Students will be able to
 Do the hotel check-in procedure;
 Make reservaiton for the tourists or customers;
 Clearly introducing different types of hotel rooms and service;
 Handle the customers’ complaints effectively
实训场所：in the multimedia classroom and in a hotel
设备要求 : brochures of a hotel; reservation form of a hotel; registration form of a hotel

实训方法：pair work and group work to simulate the situations

技能要点：
 Complete a hotel check-in procedure, meeting the professional requirements;
 Help the customer to make a reservation , giving clear introduction of the hotel rooms and facilities;
 Techniques to deal with the complaints
参考资料: text-book and brochures from the travel agency
注意事项(如安全等):
Assign the group work in advance. Pay attention to the students saftey when working in a hotel.
实训内容及步骤：（不够另附页）
First, listen and learn the sample conversations ;
Second, write down necessay notes and then work out dialogues according to the situations;
Third, simulate the dialogues for hotel service;
Fourth, comments and feedback.

实践(训)报告要求：
Write down the procedure and the teaching aids.
课后分析与小结：
Summarize the effectiveness of the practice. Analyze the areas that need to be improved.

实训四：
教学单元（教学章、节或主题）： Unit 3 Chinese Food

课时
安排 4
实训目标(含知识目标和能力目标)：
1. Students will be able to give a general introduction of Chinese cooking art;
2. Students will be able to conduct the converstaions in a restaurant
实训场所：in the multimedia classroom
设备要求 : pictures and ppt of Chinese cusines; restaurant menus

实训方法：making presentations and simulate the situations

技能要点：
 Making a presentation about the Chinese Cooking Art;
 Conducting a conversation in a restaurant according to different situations;
参考资料: text-book and other materials from different resourses
注意事项(如安全等):
Do research in advance and let students prepare different menus
实训内容及步骤：（不够另附页）
First, learn the article about Chinese food culture;
Second, write down an outline of a presentation; and then make a presentation in front the class;
Third, simulate the dialogues in a restaurant;
Fourth, comments and feedback.

实践(训)报告要求：
Write down the procedure and the teaching aids.
课后分析与小结：
Summarize the effectiveness of the practice. Analyze the areas that need to be improved.

实训五：
教学单元（教学章、节或主题）：Supplementary Unit: Xiamen
课时
安排 6
实训目标(含知识目标和能力目标)：
1. Students will be able to give a brief introduction of Xiamen to tourists;
2. Students will be able to make a clear presentation about Gulangyu;
实训场所：in the multimedia classroom; and go to the senic spot: Gulangyu
设备要求 : itinerary, flag of a travel agency, headphone; pictures and ppt of Xiamen and Gulangyu

实训方法: making presentations as a tour guide.

技能要点：1)make a clear introduction of Xiamen to the tourists including necessary elements;2) know clearly the procedure to lead the tourists sightseeing on Gulangyu;
3)Giving instruction as well as clear presentaiton of Gulangyu, including all important information

参考资料: Book: Magic Amoy; training materials from the travel agency
注意事项(如安全等):When doing outdoor teaching, make the arrangement in advance. Make sure the saftey of the students.

实训内容及步骤：（不够另附页）
First, learn the article about Xiamen; Discuss the necessary contents;
Second, write down an outline of a presentation; and then make a presentation in front the class;
Third, simulate the dialogues as a tour guide;
Fourth, comments and feedback

实践(训)报告要求：
Write down the procedure and the teaching aids.
课后分析与小结：
Summarize the effectiveness of the practice. Analyze the areas that need to be improved.